Contact us
We answer general, sales, and privacy enquiries at admin@windtroubleshooter.com, and text-message support at support@windtroubleshooter.com.
WindTroubleshooter LLC
2222 W. Grand River Ave, Ste A
Okemos, MI 48864
United States
Support
For help with text-message alerts — including the address quoted in our automated HELP reply — email support@windtroubleshooter.com. Existing customers can also send feedback and fault reports from inside the application (the bell icon in the top bar), which routes the message to our team along with the technical detail needed to reproduce the problem.
Sales and trials
For pricing, a trial, or a demonstration for your operations team, email admin@windtroubleshooter.com with your organisation and the sites you operate.
Privacy and data requests
To exercise access, correction, or deletion rights, or to ask how your information is handled, email admin@windtroubleshooter.com. See our Privacy Policy for detail.
Text-message (SMS) alerts
Lightning safety alerts are strictly opt-in. They go only to people who have signed up for them themselves, in writing, and only for the sites they are responsible for. We do not send marketing text messages.
What you are consenting to
You are subscribing to WindTroubleshooter LLC lightning safety alerts (transactional safety notifications). Reply STOP to opt out. Reply HELP for help. Standard message and data rates may apply. Message frequency may vary — messages are sent only when lightning is detected near a monitored site, plus an all-clear once the threat has passed. View our Terms of Use and our Privacy Policy.
No mobile information will be shared or sold to third parties or affiliates for promotional or marketing purposes.
How to opt in — you enrol yourself, in writing
Your site administrator can invite you; they cannot enrol you. The invitation is a single-use link, emailed to you, that opens a form only you complete. You enter your own mobile number, confirm it is yours, choose which kinds of message you want, read the consent wording in full, and sign by typing your legal name. Nothing is sent to a number until the person who owns it has done that. There is no route by which an administrator can type a number in on your behalf, and we never purchase, rent or import numbers. Consent to receive text messages is never a condition of using the Service. The whole procedure, including the exact wording you are shown, is published at how SMS consent is captured.
How to opt out
Reply STOP to any message to stop immediately. You do not have to use that word or that channel: replying in your own words, emailing admin@windtroubleshooter.com, telephoning support, or telling your site administrator all work. Any reasonable means is enough, and it costs nothing.